Last Revised: March 20, 2024

Refund Policy

Shared Web Hosting Services

We are committed to providing high-quality web hosting services and ensuring customer satisfaction. As part of this commitment, we offer a 30-day money-back guarantee for our Shared Web Hosting services.

Refund Eligibility:

- If you are not completely satisfied with our Shared Web Hosting services, you are eligible for a full refund of the hosting fees if you cancel your service within the first 30 days after the payment is received.

- Refund requests must be submitted within the 30-day period to qualify for a 100% refund.

Refund Process:

- To initiate a refund, please contact our support team through the client area at https://billing.nexalumen.com/ or submit a support ticket.

- Once your request is received and processed, the refund will be issued to the original payment method used during the purchase.

Conditions:

- Refunds are only available for the Shared Web Hosting service fees.

- Any additional services, add-ons, or upgrades purchased are not eligible for a refund.

Domain Registration, Renewal, and Transfer

Please note that Domain Registration, renewal, and transfer services are non-refundable. According to the global registrar ICANN, refunds are not permitted for domain transactions, and all sales of domains are final.

Non-Refundable Domain Services:

- Domain Registration: All new domain registrations are non-refundable once the registration process is completed.

- Domain Renewal: Renewals of existing domains are non-refundable.

- Domain Transfer: Transfers of domains to another registrar are non-refundable.

ICANN Policy:

- The global registrar ICANN enforces a strict policy that prohibits refunds for domains, making all domain-related transactions final and non-reversible.

Contact Us

If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact our support team through the client area at https://billing.nexalumen.com/.

We appreciate your understanding and look forward to continuing to serve your web hosting and domain needs.